Refund Policy

    Last updated: September 5, 2026

    This policy explains when refunds are and are not available for Cloud Peak Solutions services. It forms part of our Terms and Conditions.

    1. One-time setup fee

    We build your website before you pay anything. You only pay the one-time setup fee if you are satisfied with the result — if you are not, the site is deleted at no charge. Because of this, once the setup fee has been paid and the site has been launched, refunds are not available: the service has been delivered.

    2. Monthly maintenance and hosting

    Monthly maintenance and hosting fees are non-refundable for the current billing period. You may cancel with 30 days' written notice to stop future charges. Your service continues through the period you have already paid for.

    3. Requesting a refund review

    If you believe your situation warrants a review, contact us through the form at cloudpeak.solutions/contact using the subject line “Refund Request”, or call +1 (604) 445-9431. We review every request individually and respond within 30 days.

    4. Governing law

    This policy is governed by the laws of the Province of British Columbia, Canada.

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